Information

Terms and Conditions of Hire
Download DECODE Terms and Conditions of Hire
Return of Equipment
All equipment must be returned to Decode by no later than 11am of the following day. Any equipment arriving after 11am will incur a late penalty charge. Between 11am to 3pm 50% of a daily rental. From 3pm onwards a full rental day is charged.
Prices
Please note all prices are exclusive of VAT. Our minimum billing charge is £25.00 plus VAT. Whilst every effort has been made to ensure the accuracy of the information given on this website, DECODE cannot be held responsible for any errors or omissions. Please note details of price and specification given are subject to change without notice.
Test Rooms
Decode provides comprehensive testing facilities that are available to our customers for equipment inspection or instruction. Personal equipment stored at Decode is left at the owners risk. We are not responsible for any loss or damage incurred during storage.
Transport/Couriers
We will always try to use our own driver to deliver and collect equipment. We offer free delivery to Central London for orders over £250 placed and paid by 4pm the day before. Standard Van load. Due to congestion charge increases we charge £35 each way within the M25 and between the hours of 8am to 6pm for same day deliveries by one of our drivers. For earlier or later requests different rates apply. National deliveries can be done by either our own drivers or by overnight courier services. When our drivers cannot do a job we will use external courier companies. If this is the case, rates will be arranged before hand.
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